Refund Policy

This policy explains how deposits, cancellations, and refunds are handled for services provided by Donkey Technologies. Where a signed proposal, statement of work, or service agreement sets out different terms, that agreement takes precedence.

Most projects begin with an upfront deposit that reserves team capacity and covers discovery, planning, and initial work. Deposits are generally non refundable once work has commenced, because resources are allocated to your project from that point.

You may cancel a project at any time by giving written notice through our contact page. On cancellation, you remain responsible for all work completed and costs incurred up to the cancellation date. Any amount you have paid in excess of that value will be refunded.

If we cancel or are unable to continue an engagement for reasons within our control, we will refund amounts paid for work not yet delivered, and hand over completed deliverables for the work already paid for.

Payments tied to milestones that have been delivered and accepted are not refundable. Once a deliverable has been approved, released, or deployed, it is treated as completed work.

Recurring services such as maintenance, managed support, cloud, and hosting plans are billed in advance for each period. You may cancel at any time and the service will run until the end of the current billing period. Part periods are not refunded, unless the service was unavailable due to a failure on our side.

Licences, domains, cloud usage, API credits, and other third party costs purchased on your behalf are not refundable, since these are paid to external providers under their own terms.

Revisions included in your agreement are provided at no additional cost. Requests outside the agreed scope are quoted separately. A change of direction after work has started does not by itself qualify as grounds for a refund.

Send your request through our contact page with your project name, invoice reference, and the reason for the request. We aim to review and respond within 10 business days. Approved refunds are issued to the original payment method within 14 business days of approval.

We would rather resolve concerns directly. If a matter cannot be settled, it will be handled under the governing law and jurisdiction set out in our Terms of Service.

We may update this policy from time to time. Updates take effect when posted on this page and apply to engagements entered into after that date.

For questions about refunds, reach out through our contact page, or write to us at 35 Ademola Adetokunbo Crescent, Wuse 2, Abuja, Nigeria. Phone: +234 703 059 8492.